Vibrant Goods (“we,” “our,” “us”), proud owners of Trendsvibe, are devoted to providing users (“you,” “your”) with an unmatched shopping experience filled with style and sophistication. Our cancellation policy is designed to offer flexibility while ensuring a smooth shopping experience. Whether it’s a change of heart or an accidental order, we provide options to modify or cancel purchases before processing. While we strive to accommodate requests, cancellations depend on order status and fulfillment progress. Below, we outline how cancellations work, what to expect, and how to proceed if adjustments are needed.  

How to Request a Cancellation: Simple Steps for Quick Changes   
 

• Cancellation requests should be made as soon as possible to increase the chances of approval.  
• Orders that have already been processed or shipped may not be eligible for cancellation.  
• To request a cancellation, customers should contact our support team with order details.  
• If cancellation is not possible, we may provide alternative solutions, such as exchanges.  
• Refunds for successful cancellations will be processed according to the original payment method.  
• Once an order is canceled, it cannot be reinstated, and a new purchase will be required.  

Order Processing and Cancellation Eligibility  

Once an order is placed, it enters our fulfillment process quickly to ensure timely delivery. During this stage, cancellation eligibility depends on whether the order has been packed or dispatched. If an order is still in the initial stages, we will do our best to accommodate your request. However, if it has already moved to the shipping stage, it may not be possible to cancel. In such cases, customers may explore return options once the order is received. We recommend reaching out as soon as a cancellation is needed to improve the chances of approval.  

For orders that include multiple items, partial cancellations may be considered depending on availability and processing status. If an item from a bundled or discounted order is canceled, pricing adjustments may apply. Our goal is to provide a fair and transparent process, ensuring that customers are informed every step of the way. By understanding how our processing works, customers can make timely decisions that best suit their needs.  

Non-Cancelable Orders: When Cancellation Isn’t an Option   
 

• Personalized, customized, or final-sale items cannot be canceled once the order is placed.  
• Orders that have already been shipped are ineligible for cancellation but may qualify for returns.  
• Gift card purchases and promotional items may have different cancellation policies.  
• Any item purchased during special sales or clearance events may not be eligible for cancellation.  
• If an order cannot be canceled, our support team can guide you through alternative solutions.  

Refunds and Processing Time: What Happens Next?  

If a cancellation request is approved, the refund process will begin according to the original payment method. Processing times may vary depending on the financial institution and method used. Customers will receive a confirmation once the refund has been initiated. If a refund is delayed, our team is available to provide updates and assistance. Transparency is key, and we strive to make this process as smooth as possible.  

In cases where a partial cancellation is made, adjustments to discounts or promotional offers may apply. Refunds will reflect the amount paid for the canceled items, excluding any non-refundable fees. Our commitment is to handle all cancellations and refunds fairly, ensuring that every customer receives the best possible resolution. If any questions arise, we encourage customers to reach out for prompt support - vibrantgoods118@gmail.com

Policy Updates: Staying Informed   
 

• We may update this cancellation policy to reflect changes in our services or business operations.  
• Customers will be notified of any significant changes through our website or other communication channels.  
• Staying informed about our policies helps ensure a smooth and hassle-free shopping experience.  
• If any part of this policy is unclear, our support team is always available to provide clarity.  
• Our goal is to make the cancellation process as fair, transparent, and customer-friendly as possible.