At Vibrant Goods ("we," "our," "us"), the dedicated team behind Trendsvibe, we take pride in providing an effortless shopping experience. Our mission is to ensure that your fashion finds reach you quickly and securely, allowing you to enjoy your purchases without unnecessary delays. This policy outlines the key aspects of our shipping process, including delivery timelines, order processing, and what to do in case of any issues. By placing an order with us, you agree to these terms and acknowledge the conditions outlined below. We are committed to delivering your items in top condition, ensuring you can embrace your new wardrobe additions as soon as possible.   
 

Where We Deliver: Bringing Style to Your Doorstep   
 

• Shipping Across India – We proudly deliver to all locations across the country, covering every pin code.  
• Domestic Deliveries Only – At present, we do not offer international shipping.  
• Accessibility for All – Whether you reside in a metropolitan hub or a remote town, we ensure access to our fashion collections.  
• Future Expansion – We are actively working on extending our shipping network to reach more locations.  
• Stay Informed – Keep an eye on our updates for any enhancements to our delivery services.  

Processing Your Order: The Journey from Checkout to Dispatch  

Once you place an order, we initiate processing within 1-2 business days, excluding weekends and public holidays. A confirmation email with shipping details will be sent once your order is prepared for dispatch. We aim to process every order efficiently, minimizing wait times while ensuring accuracy. External factors, such as order volume, may occasionally impact processing time, but we always strive for prompt fulfillment. Rest assured, our priority is getting your order to you as quickly as possible without compromising quality.   
 

Estimated Delivery Time: How Soon to Expect Your Order   
 

• Standard Delivery Window – Orders are typically delivered within 3-8 business days, depending on your location.  
• Reliable Shipping Partners – We collaborate with trusted logistics providers to ensure timely deliveries.  
• Unforeseen Delays – While we strive to meet expected timelines, occasional delays due to external factors may occur.  
• Commitment to Speed – Our goal is to get your purchases to you as fast as possible.   
   

Delivery Challenges: What to Do If Issues Arise  

If a delivery attempt is unsuccessful due to an incorrect address or unavailability, we make multiple attempts to complete the delivery. Our shipping partners will try to redeliver the package up to two times before returning it to our warehouse. If your order is returned due to failed delivery attempts, you may request a re-shipment, though additional shipping charges may apply. To prevent issues, we recommend ensuring someone is available to receive your package at the provided address. If you anticipate any delivery concerns, reach out to our customer service team, and we’ll assist you in finding a solution.   
 

Damaged or Lost Orders: Resolving Unexpected Situations   
 

• Reporting Damages – If your order arrives damaged, contact our support team within 48 hours of receiving it.  
• Evidence for Claims – Provide clear photographic proof to help us process your request efficiently.  
• Replacement or Refund – Depending on availability and your preference, we will either replace the item or issue a refund.  
• Handling Lost Shipments – If your package is lost, we will coordinate with our delivery partners to resolve the issue.  
• Dedicated Support – Our customer service team is here to assist you, ensuring any inconvenience is addressed promptly.   
   

Special Shipping Considerations: Extra Care for Certain Items  

Certain products, such as fragile or oversized items, require special shipping arrangements. These items will have clear delivery guidelines listed on their respective product pages. If your order contains such items, we will notify you of any additional handling requirements. Our priority is to ensure that even the most delicate or uniquely packaged products reach you safely. If you have any questions regarding the shipping of these items, our support team is available to provide guidance.   
 

Need Help? We’re Here for You  

If you have any shipping-related concerns or require assistance with your order, our customer service team is happy to help.  

• Contact Us – Reach out via email at vibrantgoods118@gmail.com for any shipping inquiries.  
• Fast and Responsive Support – Our team is dedicated to providing quick resolutions to any issues.  
• Ensuring Customer Satisfaction – We are committed to making your shopping experience seamless from checkout to delivery.