At Vibrant Goods (“we,” “our,” “us”), the dedicated team behind Trendsvibe, we are committed to delivering an enjoyable and seamless shopping experience. While we strive to provide high-quality fashion pieces, we understand that issues may arise. If you receive a damaged, defective, or incorrect item, we sincerely apologize for the inconvenience and will work swiftly to resolve the matter. Should you need to initiate a return or exchange, please contact our customer support team within 48 hours of receiving your order. To ensure a smooth return process, kindly keep all items in their original packaging, with tags, labels, and invoices intact.  

How to Return an Item: Simple Steps to Follow   
 

• Contact Customer Support – Notify us within the designated time frame to start the return process.  
• Provide Order Details – Share your order number and product information for verification.  
• Follow Return Instructions – Our team will guide you through the required steps for returning your item.  
• Processing Returns – Once we receive the returned product, we aim to complete your refund or exchange within  5-7 business days .  
• Customer Satisfaction First – We prioritize making the return process smooth and stress-free.  
• Prompt Resolution – Your request will be handled with care to ensure a satisfactory outcome.   
   

Return Shipping Guidelines: Understanding the Costs  

In most cases, customers are responsible for the return shipping costs unless the return is due to an error on our part. If you receive an incorrect or defective product, we will cover the return shipping charges. For voluntary returns that are not related to defects or mistakes, the shipping costs will be borne by the customer. To ensure safe and secure delivery, we recommend using a trusted courier service when sending items back. Our goal is to make the return process as straightforward and effortless as possible for you.  

Refund Process & Timelines: What to Expect  

Once we receive and inspect your returned item, we aim to issue the refund within 5-7 business days. You will receive an email notification once the refund is successfully processed, keeping you informed throughout the process. We are committed to handling refunds efficiently to provide you with peace of mind. If you have any concerns or require updates, our customer service team is always available to assist you.  

Items Not Eligible for Return: Know Before You Buy   
 

• Hygiene-Sensitive Products – Intimate wear, such as underwear, socks, and swimwear, cannot be returned due to hygiene concerns.  
• Sale & Discounted Items – Purchases made during promotional events or clearance sales may not qualify for returns.  
• Personalized & Customized Products – Items with custom embroidery, monograms, or modifications are non-returnable unless found defective.  
• Used or Altered Products – Any items that have been worn, washed, or modified from their original condition are not eligible for return.  
• Final Sale Items – Certain products may be marked as non-returnable at the time of purchase, so please review product descriptions before checkout.  

Need Help? Get in Touch  

If you require any assistance regarding returns, refunds, or exchanges, our dedicated customer support team is here to help.  

• Reach Out to Us – Contact our support team via email at vibrantgoods118@gmail.com for any inquiries.  
• Quick & Reliable Assistance – We are committed to responding promptly to your concerns.  
• Customer Satisfaction is Our Priority – Your shopping experience should be smooth, and we’re here to ensure that.  
• Continuous Support – Whether you need guidance on a return, refund, or replacement, our team is available to assist.  

Your Happiness is Our Commitment  

We want every shopping experience with us to be delightful from start to finish. If any concerns arise, we will do everything we can to resolve them efficiently. Thank you for trusting us with your style needs, we’re here to ensure your satisfaction every step of the way.